Refund policy

Last updated: July 22, 2026

We want you to love your Terrapeark furniture. If something isn't right, here's how returns and refunds work.

Eligibility

  • Items may be returned within 30 days of delivery
  • Products must be unused, in original packaging, and in the condition you received them
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

  • Items marked "Final Sale"
  • Products showing signs of use, assembly damage, or missing parts (unless defective)

How to Start a Return

Contact us at support@terrapeark.com with your order number and reason for return. We'll provide instructions and, if applicable, a return shipping label or authorization.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund at no extra cost to you.

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.

Contact

📧 support@terrapeark.com