Processing Time
Orders are typically processed within 3–5 business days of purchase, excluding weekends and holidays.
Shipping Times
Estimated delivery times vary by product size and destination and are generally 5–8 business days after processing. Larger items (e.g., egg chairs, camping cots) may take longer due to freight logistics.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any applicable free-shipping promotions will be clearly displayed at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order anytime via our Track Your Order page.
Delays
Occasionally, shipments may be delayed due to carrier issues, customs, weather, or high demand. We appreciate your patience and will keep you informed of any significant delays.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, or if your package appears lost, contact us at support@terrapeark.com and we'll help resolve it.
International Shipping
If we ship internationally, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Contact
📧 support@terrapeark.com
Terms of Sale
Last updated: July 22, 2026
These Terms of Sale govern all purchases made on terrapeark.site.
1. Order Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including in cases of pricing errors, suspected fraud, or product unavailability.
2. Pricing
All prices are listed in the currency displayed at checkout and are subject to change without notice. We make every effort to display accurate pricing but are not responsible for typographical errors.
3. Payment
We accept American Express, Apple Pay, Cartes Bancaires, Klarna, Mastercard, PayPal, Shop Pay, and Visa. Payment is due in full at the time of order.
4. Order Confirmation
You will receive an email confirming your order details. This confirmation does not guarantee product availability.
5. Shipping and Delivery
See our Shipping Policy for details on processing and delivery times.
6. Returns and Refunds
See our Return and Refund Policy for details.
7. Product Descriptions
We strive for accuracy in product descriptions, images, and specifications but do not warrant that all information is complete or error-free.
8. Limitation of Liability
Terrapeark's liability for any claim related to a purchase is limited to the amount paid for the product in question.
Contact
📧 support@terrapeark.com
